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  Our Return Policy  
Call Us First
To ensure proper credit, call Aquatic Technology, Inc. (800-446-6416) for your Return Authorization Number (RA #). All returns must be issued a Return Authorization Number before shipping back to our warehouse or your shipment will be refused. PLEASE do not send the package back to the location it was shipped from. All returns must be pre-approved and routed to the proper return warehouse. All RA #’s must be clearly written on the shipping label and a copy of the RA must be included with your return shipment to assure proper credit or replacement. A copy of the RA will be sent to you via email or fax. Please follow the instructions on this document to properly return the item. Items returned without a return authorization will not be provided with credit or a refund.

NOTE: Goods must be received at our warehouse within 30 days of the original sale date.


Credits and Refunds
If you are unsatisfied for any reason with a product you receive, we will gladly accept the item back within 30 days of the original sale date. All items returned to us for a cash refund will be assessed a 25% restocking fee (exceptions below). All credits and refunds are less the original shipping and handling fees. Some of our products are offered with free shipping, so please be aware that if you return one of these products our actual outbound shipping costs will be deducted from your return refund.

All Regulatory signs (Pool & Spa Rules, Lifeguard, Telephone, etc.) can be returned for replacement within 120 days of purchase if the regulatory agency (that controls the sign requirements) changes their wording requirements within 90 days of the purchase date.


Return Everything!
All approved returns must be in new condition and include all original packaging, accessories, paperwork (e.g., owners manual, warranty card, etc.), or they will be subject to an additional 10% restocking fee as well as additional fees incurred to enable us to resell the product. Please do not write on the box, manual, or warranty card until certain you will keep your purchase.

Any product that looks used, dirty, worn, etc and cannot be resold as new, cannot be returned. If a used item is returned, no credits can be issued.

Ask your customer service representative if you are unsure if a fee applies to your return.


Package your return Correctly
To protect your return, please repack items using all original packing materials or new packing materials. Double box your shipment to prevent damage. If your return is damaged in shipping due to poor packaging, we will not accept the return for a credit of any type.
  1. Insure for the full value of your purchase.
  2. Write the Return Authorization # on the shipping label.
  3. Keep your tracking number!
  4. Ship your items back with a traceable service like FedEx or UPS. We are not responsible if your return merchandise is lost in transit.
Repack, double box and insure! You are responsible for merchandise until it safely reaches our warehouse!
Defective Products
Aquatic Technology, Inc. ® takes every possible measure to ensure your order will arrive to you safely and the items are in perfect working condition. Occasionally, you may receive an item that is not functional. If your purchase arrives to you and appears to be inoperative, CALL US IMMEDIATELY (800-446-6416) so we can help you troubleshoot the problem. Defective product will be repaired or replaced at the discretion of Aquatic Technology, Inc. ®. No credits will be issued.

Delivery Refused
If the carrier returns an item to us because it was refused or undeliverable to the address provided, a 25% restocking fee will apply along with the package's roundtrip shipping costs. If the item was shipped for free, outbound shipping fees (and tariffs and duties on international shipments) will also be charged back at the time of return.


Swim Suits & Apparel Orders
Swimsuits & Apparel may be returned in their original packaging and unworn within 30 days. All Swimsuits & Apparel returned to us will be assessed a 25% restocking fee. Due to Health Department Regulations, we are unable to accept worn swim wear including suits or apparel that has been laundered, snagged or damaged. If a suit is returned and found to be worn or otherwise damaged, no credits will be issued for the product. All credits and refunds are less the original shipping and handling fees.


Special Orders
All special order items are 100% guaranteed to be free of defects by the manufacturer. Orders for customized merchandise and or special order item(s) that are not listed in our current printed catalog cannot be cancelled once processed. These item(s) are specifically ordered for you, and they cannot be returned for credit or exchange. If unsure please ask before as some web site items are special order.

** RETURN EXCEPTIONS **
Paint, chemicals, all hazardous materials, custom signs, replacement lamps, custom and special orders (items ordered direct from manufacturer or an item made to measurements provided by you), electronic items (such as heater parts, electrical components, light bulb, etc.), inflatable items, aboveground pools, any item that has been installed or used may not be returned. Items that cannot be sanitized, such as mouthpieces, whistles, or other expendable supplies, may not be returned or exchanged.

All sales are final on limited quantity and discontinued items. These items are not returnable.

Items purchased with a promotional free shipment offer do not qualify for free return shipment if you are returning the product. You are responsible for the costs for shipping the product according to the return authorization to receive a refund.


International Orders

All international orders shipped outside of United States are not returnable.

Aquatic Technology and Poolweb.com gladly accepts orders from all around the world. Your packages may be subject to the customs fees and import duties of the country to which you have your order shipped. These charges are always the recipient's responsibility.

Limitations

For products shipped internationally, please note that any manufacturer warranty may not be valid; manufacturer service options may not be available; product manuals, instructions and safety warnings may not be in destination country languages; the products (and accompanying materials) may not be designed in accordance with destination country standards, specifications, and labeling requirements; and the products may not conform to destination country voltage and other electrical standards. You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from Aquatic Technology or Poolweb.com, the recipient is the importer of record and must comply with all laws and regulations of the destination country.

Customs, Duties, and Taxes

You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from Aquatic Technology or Poolweb.com, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders that are shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Shipment Delays

International orders may experience one to two week delays prior to leaving our warehouse. When orders shipped internationally reach the destination country, they may be subject to customs clearance procedures, which can cause delays beyond original delivery estimates.

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