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Call Us First
To ensure proper credit, call Aquatic Technology, Inc. (888-781-6020) for your Return Authorization Number (RA #). All returns must be issued a Return Authorization Number before shipping back to our warehouse or your shipment will be refused. All RA #’s must be clearly written on the shipping label and a copy of the RA should be included with your return shipment to assure proper credit or replacement. A copy of the RA will be sent to you via email or fax. Please follow the instructions on this document to properly return the item.
NOTE: RA numbers are only valid for 30 days from date of issue.
Damaged in Transit
We make every effort to see that your order is packaged in the best possible manner. First, always inspect your shipment for obvious damage before signing the shipping release. You should request, in the shipper’s presence, to open the box to inspect it for concealed damage. Your order is carefully packed to exceed UPS, FedEx, and USPS shipping requirements.
If the item was shipped UPS, please call our Customer Service Department within 48 hours at 888-781-6020. We will help process the claim for you.
Please be advised that return fees may apply if damage is not a result of shipping.
If an item arrives damaged and was shipped by any other carrier than UPS, you must call the shipper within 72 hours. After calling the shipper, please call our Customer Service Department so we are aware of the problem.
DOA Products
Aquatic Technology, Inc. ® takes every possible measure to ensure your order will arrive to you safely and the items are in perfect working condition. Occasionally, you may receive an item that is not functional. If your purchase arrives to you and appears to be inoperative, CALL US IMMEDIATELY (888-781-6020) so we can help you troubleshoot the problem. Defective product will be repaired or replaced at the discretion of Aquatic Technology, Inc. ®. No credits will be issued.
Delivery Refused
If the carrier returns an item to us because it was refused or undeliverable to the address provided, a 25% restocking fee will apply. If the item was shipped for free, outbound shipping fees (and tariffs and duties on international shipments) will also be charged back at the time of return.
General Returns
If you are unsatisfied for any reason with a product you receive, we will gladly accept the item back within 30 days for a full in-store credit. All items returned to us for a cash refund will be assessed a 25% restocking fee and will be credited back in the form of the original payment. All credits and refunds are less the original shipping and handling fees. All Regulatory signs (Pool & Spa Rules, Lifeguard, Telephone, etc.) can be returned for replacement within 120 days of purchase if the regulatory agency (that controls the sign requirements) changes their wording requirements within 90 days of the purchase date.
Swim Suits Orders
Swimsuits may be returned in their original packaging and unworn within 10 days for a full in-store credit. Swimsuits that are returned in their original packaging and unworn between 11-30 days will be assessed a 25% restocking fee and will be credited back in the form of the in-store credit. All Swimsuits returned to us for a cash refund will be assessed a 30% restocking fee and will be credited back in the form of the original payment. Due to Health Department Regulations, we are unable to accept worn swim wear including suits or apparel that has been laundered, snagged or damaged. All credits and refunds are less the original shipping and handling fees.
Special Orders
All special order items are 100% guaranteed to be free of defects by the manufacturer. Orders for customized merchandise and or special order item(s) that are not listed in our current printed catalog cannot be cancelled once processed. These item(s) are specifically ordered for you, and they cannot be returned for credit or exchange. If unsure please ask before as some web site items are special order.
Return Everything!
All approved returns must be in new condition and include all original packaging, accessories, paperwork (e.g., owners manual, warranty card, etc.), or they will be subject to an additional 10% restocking fee. Please do not write on the box, manual, or warranty card until certain you will keep your purchase. Include a copy of the packing list and clearly indicate your reason for returning.
Any product that looks used, and cannot be resold as new, will automatically be charged a 25% restocking fee. Ask your customer service representative if you are unsure if the fee applies to your return.
Repack, double box and insure!
Package your return Correctly
To protect your return, please repack items using all original packing materials. Double box your shipment to prevent damage. If your return is damaged in shipping due to poor packaging, we will not accept the return for a credit of any type.
- Insure for the full value of your purchase.
- Write the Return Authorization # on the shipping label.
- Keep your tracking number!
- Ship your items back with a traceable service like FedEx or UPS. We are not responsible if your return merchandise is lost in transit.
You are responsible for merchandise until it safely
reaches our warehouse!
** RETURN EXCEPTIONS **
Paint, chemicals, all hazardous materials, custom signs, replacement lamps, custom and special orders (items ordered direct from manufacturer or an item made to measurements provided by you), electronic items (such as heater parts, electrical components, light bulb, etc.), inflatable items, aboveground pools, any item that has been installed or used may not be returned. Items that cannot be sanitized, such as mouthpieces, whistles, or other expendable supplies, may not be returned or exchanged.
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