Shipping Policy

We will ship in stock items within 24 hours for orders placed Sunday through Friday 1:00 pm EST, excluding holidays, according to your shipping mode requests. Items not in stock or on backorder will be shipped when the product arrives at our warehouse. To expedite your order, we may have it shipped from the factory directly according to your shipping mode request. It is our policy to process your order according to your specified shipment mode (Ground, Next Day, Second Day, etc.). Should we be unable to ship your ordered items within 24 hours when you have requested an expedited shipping mode (Next Day, Second Day, Three Day), you will be notified by email or telephone using the contact information you provided in your order. We will provide a revised estimated ship date and location of shipment when we contact you. Unless we are notified otherwise, the order will ship per your shipping mode requested on your initial order. As an example, if you have requested Next Day Air and we informed you the order will ship directly from the factory and the factory takes two days to process the order, you will not receive the order until the third day after we have contacted you as described above. Factory ground shipments will ship within two to five days after order is approved unless you are notified otherwise. Please call Aquatic Technology, Inc. (800-446-6416) should you have any questions or would like further clarification on this policy.

When you place an order with Poolweb.com, we will provide a shipping cost for your order based on the availability of your items and the mode of shipping required. In addition, depending on the variety of products on a single order, it may be necessary to ship your order in separate shipments according to the warehouse and/or manufacturer in which product is located and being shipped from. In these instances, there will be no additional charge to ship from each warehouse or manufacturer's location.

Our minimum shipping charge is $11.95 per shipment for items that can be shipped standard UPS ground service in the continental U.S. We offer free shipping for eligible items (refer to Free Shipping Policy). Additional charges will apply to orders shipped to Hawaii and Alaska. Please call to determine actual freight costs to Hawaii and Alaska.

Heavier items are identified with a "ship via truck" comment. When you purchase an item that requires shipment via freight truck, the product will be shipped with a common carrier F.O.B. Origin. Aquatic Technology will prepay the freight charge for you. The shipping and handling cost displayed with this order and printed on your order confirmation will be the total that you will be charged. Haz-Mat, residential freight truck, shipments require special arrangements and charges. Our shipping policy does not apply to shipments to Alaska, Hawaii or any foreign country destination.

• Free shipping offer is valid only on items that can be shipped via UPS Ground.
• Free Shipping offer is valid on eligible products only which will be shown on the web site.
• Free Shipping offer is valid only to the 48 continental states in the USA and for product that can be shipped standard UPS ground service. (See United Parcel Service Shipping Policy.)

United Parcel Service Shipping Policy

Our primary package carrier is United Parcel Service. Standard UPS ground service takes approximately 2 to 7 business days from the date of your order to arrival at shipping address. Some special orders may take longer. Orders shipped outside the Continental US, next day, 2nd day, and 3rd day, orders containing hazardous materials, chemicals, paint, products in one-five gallon containers, and products that require shipment in boxes that UPS classifies as oversized may incur additional handling charges. These charges will be calculated and added at time of shipment.

For UPS shipments, you will be notified via e-mail when your order is shipped. In this notification, we will provide the date of shipment and the UPS tracking number.

All UPS shipments can be tracked by The Aquatic Technology UPS Tracking System.

Weight and Size Information for UPS Shipment:

• Maximum Weight: 150 lb.
• Shipping rates are based on package weight and size and origin-to-destination distance.
• Actual weight is the package weight rounded up to the next full pound.
• Dimensional weight reflects package density, which is the amount of space a package occupies in relation to its actual weight. Calculations of dimensional weight are based on the International Air Transport Association (IATA) volumetric standards (subject to change without notice).
• If the dimensional weight of a package measuring over 1 cubic foot exceeds the actual weight, then UPS will use the dimensional weight to determine the package charge.
• Haz-Mat shipments require special arrangements and charges.

Residential Customers
To quickly and efficiently complete your package delivery, we offer the following suggestions for our residential customers:

• If you are expecting a delivery and you know you won't be home, leave a note for your UPS driver, giving him permission to leave your package at your residence or at a neighbor's home.
• UPS will often leave packages without a signature in a concealed covered area out of street view. Always check outside your home before tracing a shipment.
• Sometimes multiple package shipments become separated and arrive on different days. Always allow an extra 1-2 days in this situation.
• Incorrect or incomplete delivery addresses will always delay a shipment. Please be sure all information is accurate and complete (i.e., always include St., Pl., Ave., etc., in address).
• Should the item(s) you purchase require shipment by freight truck and the destination address is a residential address then an additional charge of $60.00 may be added to your invoice.

Freight Shipment Delivery Policy
Heavy items are shipped by freight line. Freight shipments take approximately 7 business days for delivery from date of shipment. Shipments become property of the purchaser upon delivery to the specified shipping agent. Unless specifically requested in writing when the order is placed, Aquatic Technology, Inc. ® will choose the carrier to be used. Freight companies require the customer to provide assistance in offloading shipments. Inside deleivery or lift gate charges is not provided in your quoted freight unless document at time of order. A signature will be required for the merchandise recieved. We will provide the freight company with your phone number so they may schedule your delivery directly with you. Any visible or concealed damage must be reported to the trucking company within 3 days. Visible damage should be noted and detailed on the freight truck original bill of lading before signing for the shipment. A call should also be made to us, at this time, so that we can assist you. It is important that you save all the packaging for inspection. If you sign for a damaged package without noting the damage at the time of delivery, the carrier will often not allow the claim. Please make sure you inspect your packages before accepting them. Please refer to Freight Claim Policy for detailed information. Freight charges for products shipped by truck will be calculated at time of shipment. Should the item(s) you purchase require shipment by freight truck and the destination address is a residential address then an additional charge of $60.00 may be added to your invoice at time of shipment. Our shipping policy does not apply to shipments to Alaska, Hawaii or any other foreign destination. The shipping and handling cost displayed with this order and printed on your order confirmation is the total that you will be charged. Haz-Mat shipments require special arrangements and charges. Product will be shipped F.O.B. Origin, Freight Prepaid, and Charged Back.

Drop Shipment Policy
In the event that an item is out of stock, we will occasionally drop ship the item direct from our manufacturers to save delays in processing your order. All shipping policy and charges remain the same.

Aquatic Technology, Inc. ® will make every effort to help you with your freight claim. It is very important that you inspect and count your shipment. For additional information, please see our Return Policy.

Pricing Policy
All prices are F.O.B. Vassalboro, Maine or point of origin. Due to market conditions, all prices are subject to change without notice. Purchaser is responsible for all shipping and packaging charges. Shipping charges will be prepaid and added to the invoice unless agreed upon by Aquatic Technology, Inc. ® at the time the order is placed.

Aquatic Technology and Poolweb.com gladly accepts orders from all around the world. Your packages may be subject to the customs fees and import duties of the country to which you have your order shipped. These charges are always the recipient's responsibility.

Limitations

For products shipped internationally, please note that any manufacturer warranty may not be valid; manufacturer service options may not be available; product manuals, instructions and safety warnings may not be in destination country languages; the products (and accompanying materials) may not be designed in accordance with destination country standards, specifications, and labeling requirements; and the products may not conform to destination country voltage and other electrical standards. You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from Aquatic Technology or Poolweb.com, the recipient is the importer of record and must comply with all laws and regulations of the destination country.

Customs, Duties, and Taxes

You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from Aquatic Technology or Poolweb.com, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders that are shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Shipment Delays

International orders may experience one to two week delays prior to leaving our warehouse. When orders shipped internationally reach the destination country, they may be subject to customs clearance procedures, which can cause delays beyond original delivery estimates.



Click to View

Top of Page