Poolweb makes every effort to ensure that your online purchasing experience is safe and secure. We utilize industry leading data encryption to protect against the loss, misuse, or alteration of your sensitive information. Secure Socket Layers Extended Validation (SSL EV) encrypts the information sent between your computer and our servers, and is certified by Trustwave, an Internet leader in security transactions. In addition, we use Internet fraud screening to protect against fraudulent credit card transactions.
The Poolweb Guarantee
Poolweb guarantees that every online transaction you make with us will be 100% safe. You will pay nothing if fraudulent charges are made against your account as a result of shopping with us.
Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, we will reimburse this liability for you, not to exceed $50.00. We will only cover this liability if the unauthorized use of your credit card resulted from purchases made on our website while using the secure server.
Lead times and number of items in stock are provided only as estimates. Product availability changes hourly and is on a first come basis. Some items can ship directly from the factory to you in order to save shipping time and additional freight charges.
Estimates provided on Poolweb.com, regarding the lead time on non-stocking items or special orders, are subject to change based on factory availability. Please be aware that the date of pickup, holidays and weekends are not counted when calculating the estimated shipping dates.
Our production and shipping departments work extremely hard to get your product to you in the shortest amount of time.
If you have any questions about when a product or order will ship, please contact us at 800-446-6416 for the most accurate information.