If I buy a heater control board 42002-0007S from you and it does not solve my heater issue, can I return it?Jackie Williams asked on 04-09-18
Poolweb Technical Support answered on April 9, 2018
Jackie, this part is a returnable part. However, it must be returned in new condition with all original packaging. We have our Return Policy posted online. If you are unsure of what part you need, you may want to contact the manufacturer or a certified professional. Pentair's number is 1-800-831-7133.
Can my Sta-Rite Max-e-Therm be set up to be used with a remote control? Steve B asked on 12-03-17
Poolweb Technical Support answered on December 5, 2017
Yes. Follow the instructions in the owners manual for proper installation of a remote control or connection to control system.
After installing, my heater is showing an incorrect temperature from what the water temperature actually is. What could be wrong?Spencer asked on 11-15-17
Poolweb Technical Support answered on November 15, 2017
Great question! This control board is designed to work with multiple sensor types. It sounds like yours may be programmed to work with the wrong type. Simply refer to the guide included with the circuit board for instructions on how to switch between sensors. If you have any problems or further questions, give us a call and we can assist with trouble-shooting.
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Pentair Control Board for MasterTemp and Max-E Therm Heaters
Pentair Replacement Control Board Kit.
Used with various Pentair Natural gas and Propane series Max-E-Therm, MasterTempHeater Electrical Systems.
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