If you are unsatisfied with a product you receive, we will gladly accept the item back within 30 days of the original sale date.
In Stock Items:
If your item is listed as "in stock", we accept returns within a 30 day period. The following restocking fees will apply:
Returns within 14 days of the original sale will be restocked with no fee
Returns after 14 days of the original sale date will be restocked with a 20% fee
Out of Stock Items:
If your item is not listed as in stock, we accept returns within a 30 day period with a 25% restocking fee.
We do not accept returns on certain items such as paint, chemicals, electrical components, discontinued, or custom-made products. Other items may not be returnable, but they are specified on the item webpage. Please ensure that you find our policy agreeable before making your purchase.
Aquatic Technology Inc. takes every possible measure to ensure your order will arrive in perfect working condition. Occasionally, you may receive an item that is not functional due to a manufacturer defect. If your purchase appears to be inoperative, contact us immediately and a technician will assist in troubleshooting the problem or connecting you with the original manufacturer for replacement. Items found to be defective will be repaired or replaced at the discretion of Aquatic Technology Inc. and/or the original manufacturer. Defective items cannot be returned for credit.
If the shipping carrier returns an item to us because it was refused or undeliverable at the address provided, a 25% restocking fee will apply along with the round trip shipping cost for the package. If the item was shipped for free, outbound shipping fees (tariffs and duties for international shipments) will be charged back at the time of the return.
All returned item(s) are subject to inspection. All items returned must be in new and sellable condition, including all original packaging, accessories, and paperwork (i.e. owners manual, warranty card, etc.).
Poolweb makes every effort to ensure that your online purchasing experience is safe and secure. We utilize industry leading data encryption to protect against the loss, misuse, or alteration of your sensitive information. Secure Socket Layers Extended Validation (SSL EV) encrypts the information sent between your computer and our servers, and is certified by Trustwave, an Internet leader in security transactions. In addition, we use Internet fraud screening to protect against fraudulent credit card transactions.
The Poolweb Guarantee
Poolweb guarantees that every online transaction you make with us will be 100% safe. You will pay nothing if fraudulent charges are made against your account as a result of shopping with us.
Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, we will reimburse this liability for you, not to exceed $50.00. We will only cover this liability if the unauthorized use of your credit card resulted from purchases made on our website while using the secure server.
Lead times and number of items in stock are provided only as estimates. Product availability changes hourly and is on a first come basis. Some items can ship directly from the factory to you in order to save shipping time and additional freight charges.
Estimates provided on Poolweb.com, regarding the lead time on non-stocking items or special orders, are subject to change based on factory availability. Please be aware that the date of pickup, holidays and weekends are not counted when calculating the estimated shipping dates.
Our production and shipping departments work extremely hard to get your product to you in the shortest amount of time.
If you have any questions about when a product or order will ship, please contact us at 800-446-6416 for the most accurate information.