Our Return and Restocking Policy
If you are unsatisfied with a product you receive, we will gladly accept the item back within 30 days of the original sale date.
In Stock Items:
If your item is listed as "in stock", we accept returns within a 30 day period. The following restocking fees will apply:
- Returns within 14 days of the original sale will be restocked with no fee
- Returns after 14 days of the original sale date will be restocked with a 20% fee
Out of Stock Items:
If your item is not listed as in stock, we accept returns within a 30 day period with a 25% restocking fee.
We do not accept returns on certain items such as paint, chemicals, electrical components, discontinued, or custom-made products. Other items may not be returnable, but they are specified on the item webpage. Please ensure that you find our policy agreeable before making your purchase.
Aquatic Technology Inc. takes every possible measure to ensure your order will arrive in perfect working condition. Occasionally, you may receive an item that is not functional due to a manufacturer defect. If your purchase appears to be inoperative, contact us
immediately and a technician will assist in troubleshooting the problem or connecting you with the original manufacturer for replacement. Items found to be defective will be repaired or replaced at the discretion of Aquatic Technology Inc. and/or the original manufacturer. Defective items cannot be returned for credit.
If the shipping carrier returns an item to us because it was refused or undeliverable at the address provided, a 25% restocking fee will apply along with the round trip shipping cost for the package. If the item was shipped for free, outbound shipping fees (tariffs and duties for international shipments) will be charged back at the time of the return.
All returned item(s) are subject to inspection. All items returned must be in new and sellable condition, including all original packaging, accessories, and paperwork (i.e. owners manual, warranty card, etc.).