Warranty Information

The products we sell are backed by the manufacturers warranties which vary from 30 days to 5 or more years depending on the manufacturer, the product and how it was installed. We highly recommend reading the warranty policies of each item you are looking to purchase to understand warranty limitations of each. 

If you have an issue with the product you received from us which would be covered under a warranty, we highly suggest contacting the manufacturer directly first for support. Most manufacturers require you to contact and work directly with them for assistance with your product and have teams dedicated to getting you an operating item. 

You can find the list of warranties of the major manufacturers we sell on each item page.

Zodiac / Jandy Warranty Warning

Zodiac Pool Systems's warranties do not apply if you purchase an item through the internet or from any company with an online presence. In an effort to fully disclose your rights and Zodiac's unwillingness to warranty their products, we highly suggest that you explore items manufactured by other reputable manufacturers on our website rather than purchasing an item manufactured by Zodiac.

Unfortunately, since Zodiac will not warranty their products, we cannot offer a warranty or assist with a defective item.

Many states require manufacturers provide warranties on products under their respective consumer protection laws. We suggest contacting your state's attorney general if your warranty claim was denied by Zodiac based on where you purchased the item.

SureBright Extended Warranty FAQ

Q: Can I purchase the SureBright Extended Warranty over the phone?

We love helping our customers however they shop with us, but the SureBright Extended Warranty is only available for purchases made through our online store.

If you’d like to add the extended warranty to your order, the quickest way is to place your purchase online through our website. Our team is always happy to walk you through the process or answer any questions along the way!

Q: When does the SureBright Extended Warranty coverage start?

Your SureBright Extended Warranty kicks in the moment your manufacturer’s warranty ends. This way, you’re never paying for overlapping coverage—you’re simply extending your protection for extra peace of mind once the original warranty runs out.

Q: Can I cancel my SureBright Extended Warranty and get a refund?

Absolutely! If you decide the SureBright Extended Warranty isn’t right for you, here’s how cancellation works:

• Within 30 days of purchase: You can cancel directly with Poolweb for a full refund, as long as no claims have been made. Just contact our customer service team and we’ll take care of it for you.
• After 30 days of purchase: Cancellations are handled by SureBright directly. Simply email support@surebright.com with your name and contract ID number (found in your confirmation email) or give them a call. You’ll receive a pro-rated refund based on the remaining coverage, minus any repair costs (if applicable) and a small administrative fee (no more than $50 or the cost of the contract, whichever is less). State-specific cancellation rules may apply.

SureBright will only cancel a warranty in rare cases—such as fraud, non-payment, or if required by law—and they’ll always give you at least 30 days’ written notice if that ever happens.

Q: Can I transfer my SureBright Extended Warranty if I sell my pool or equipment?

Sorry, coverage isn’t transferable. The SureBright Extended Warranty stays with the original purchaser and can’t be moved to a new owner.