Help Center

Reagent Shelf Life Policy

Different brands and types of swimming pool reagents have varying shelf life. Poolweb.com guarantees that the test kit reagents you receive will have a minimum shelf life based on when your order is placed. We do our best to keep our reagents fresh, ensuring the longest shelf life as possible at all times during the year.

Manufacturers attempt to produce items as close to the ship date as possible, but that is not always the case. Due to the amount of time various manufacturers hold their product, transit times and our warehouse turn over, it will not be possible for you to receive a reagent with a full shelf life.

Please see the list below for our minimum Shelf Life Guarantee. The majority of the time, the reagents you receive will have a much longer shelf life than we guarantee.

Manufacturer Shelf Life Poolweb Shelf Life Guarantee
6 Months 3 Months
12 Months 4 Months
18 Months 6 Months
2 Years 8 Months
2.5 Years 12 Months
3 Years 18 Months
4 Years 18 Months
5 Years 18 Months
6 Years 18 Months

If you have received a product from us that has a remaining shelf life less than the guarantee shown above, please contact us immediately and we will provide you with a store credit for the cost of the reagent.

If you have received a product from us that has expired, please contact us immediately and we will ship a new one out to you.

If the Reagent you received is part of a kit, we will credit or replace only the bottle/s that do not meet our guarantee.

To contact us regarding our Shelf Life Policy for Reagents, please email helpdesk@poolweb.com with your order number and a photo of the expiration date on the reagent you received.

All of our reagents are stored in an environment that meets or exceeds all manufacturers recommendations to ensure no loss in the quality and stability of reagents.

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helpdesk@poolweb.com