- Order Status
- Canceling an Order
- Payment Options
- Shipping Policy
- Freight Shipments
- Reagent Shelf Life Policy
- Item Stock Status
- Backorder Processing
- Order Pickup
- Sales Tax
- Financial Forms
- Commercial Sales
- Make a Payment
Poolweb.com offers free shipping for orders over $50! Anything under that will ship for $6.95 and we offer a variety of expedited options to get your order to you as fast as possible.
|Order Amount||Shipping Cost|
Free Express Shipping
Free Express Shipping upgrades your shipping from standard ground to second day shipping for no additional charge. This promotion is only available for orders placed online at poolweb.com.
Eligible items are clearly marked in the shipping information section of each product page. Any non-qualifying items in your order will disqualify your entire order and additional 2nd day shipping cost will apply. Non-qualifying items must be ordered separately in order to get the free express shipping promotion.
Additional ChargesOrders shipped outside of the continental United States to addresses such as Alaska, Hawaii, FPO/APO, International destinations, etc. Please call to determine actual freight costs to these destinations before ordering, as they will be added to your order.
Freight truck shipments destined for limited access destinations. An additional charge could apply to your order if limited access fees are required by the freight carrier. We will contact you if that is the rare case.
Freight truck shipments requiring inside or lift gate delivery on a shipment sent by freight truck. These are additional charges that must be requested at the time of ordering.
Shipments requested to be sent via expedited shipping (Next Day, Second Day or expedited freight).
Reshipment or additional fees can be charged if the shipping address is incomplete, incorrect, or changed following the shipping of your order.
Orders shipping to PO Boxes could be subject to fees if order is returned and needs to be reshipped. Please use physical shipping addresses when ordering to avoid this issue.
Our shipping department works extremely hard to expedite the processing of all orders, but we cannot guarantee same day shipment on every order. If your order must ship the same day, please contact us and we will provide you with a more definitive shipping and receipt date of your order. Items not in stock or on backorder will be shipped when the product arrives at our warehouse. Orders containing both items in stock and items not in stock will be held until all items are in stock and can ship together. Orders that have items in different warehouses may be delayed in order to consolidate shipments.
Unless we are notified otherwise, the order will ship per your shipping mode requested on your initial order when it is ready for shipping. As an example, if you have requested Next Day Air and we informed you the order will take two days to process, you will not receive the order until the third day. Transit time is always calculated in business days.
When you purchase an item that requires shipment via freight truck, the product will be shipped with a common carrier F.O.B. Origin. Aquatic Technology will prepay the freight charge for you. Additional fees and services requested at the time of delivery such as inside delivery or lift gate service are the customers responsibility and must be paid to the driver or it will be billed back to you.
Expedited Shipping Policy
Selecting Next Day or Second Day shipping options do not guarantee a certain carrier, method of shipment or that your order will ship same day or sooner than choosing ground. We may ship products by ground or air; our transit times don't correspond to any specific shipping services. We will use the best carrier depending on the size of your order or origin of your shipment including the United States Postal Service, UPS, Fedex and common carriers. Shipping costs cannot be refunded for transit delays due to weather.
Limited Shipping Areas Policy
Certain product lines can only be shipped to certain states due to restrictions from the manufacturer or state regulations. Should your order contain products that have restricted shipping, we will contact you.
Freight Shipment Delivery Policy
Heavy items are shipped by freight line. Freight shipments take approximately 7 business days for delivery from date of shipment. Shipments become property of the purchaser upon delivery to the specified shipping agent. Unless specifically requested in writing when the order is placed, Aquatic Technology, Inc. ® will choose the carrier to be used. Freight companies require the customer to provide assistance in offloading shipments. A signature will be required for the merchandise received. We will provide the freight company with your phone number so they may schedule your delivery directly with you.
Any visible or concealed damage must be reported to the trucking company upon delivery. Visible damage should be noted and detailed on the freight truck original bill of lading before signing for the shipment. A call should also be made to us, at this time, so that we can assist you. It is important that you save all the packaging for inspection. If you sign for a damaged package without noting the damage at the time of delivery, the carrier will often not allow the claim. Please make sure you inspect your packages before accepting them.
Issues With Damage and Shortages
INSPECT YOUR ORDER IMMEDIATELY UPON DELIVERY! You are responsible for the quantity and condition of the shipment you are receiving. Aquatic Technology cannot be held responsible for hidden damage, shortages, or missing items that are not reported within 5 business days. If there is visible damage to the packaging or missing items, inform the delivery driver of the issue so they can make a proper note on their receiving report and contact us immediately. Customers are responsible for promptly inspecting shipment and contents to verify all items shipped are received as expected. Any issues related to the product received must be reported within 5 business days here.
Aquatic Technology, Inc. ® will make every effort to help you with your freight claim. It is very important that you inspect and count your shipment.
We make every effort to see that your order is packaged in the best possible manner. First, always inspect your shipment for obvious damage before signing the shipping release. You should request, in the shipper’s presence, to open the box to inspect it for concealed damage. Your order is carefully packed to exceed carrier shipping requirements.
If the item was shipped UPS, FedEx, or USPS, please call our Customer Service Department within 48 hours at 800-446-6416. We will help process the claim for you.
Please be advised that return fees may apply if damage is not a result of shipping. If an item arrives damaged and was shipped by any other carrier than Fedex/USPS/UPS, you must call the shipper within 48 hours to report damaged goods. After calling the shipper, please call our Customer Service Department so we are aware of the problem.
International Order Shipping
Aquatic Technology and Poolweb.com gladly accepts orders from all around the world. Your packages may be subject to the customs fees and import duties of the country to which you have your order shipped. These charges are always the recipient's responsibility. International orders and orders slated for export also require special handling, additional costs, wire fees and additional documentation. We will contact you with the necessary details to facilitate a timely delivery and proper payment method.