- Order Status
- Canceling an Order
- Payment Options
- Shipping Policy
- Freight Shipments
- Reagent Shelf Life Policy
- Item Stock Status
- Backorder Processing
- Order Pickup
- Sales Tax
- Financial Forms
- Commercial Sales
- Make a Payment
Payments With Poolweb
Poolweb.com gladly accepts Paypal, and United States based Visa, Mastercard, Discover, and American Express with verifiable shipping and billing address. Special arrangements must be made for orders that need to ship to an alternate address.
Net 30 Payments
Credit Terms and Purchase Order Information
Poolweb.com does accept purchase orders from pre-approved agencies and corporations as well as others with a credit check.
We will accept purchase orders from all US based schools, hospitals, city/state and federal government agencies, and approved hotel chains.
If you have never ordered from us before, specific accounting information is required to set up the account. Please call 1-800-446-6416 so that we may assist you in setting up your account.
Hotel chains (US based) with pre-approved credit terms:
Marriott & Starwood Hotels and Resorts
- Fairfield Inns
- Four Points by Sheraton
- JW Marriott
- Le Méridien
- The Luxury Collection
- Residence Inns
- St. Regis
- Tribute Portfolio
- W Hotels
If you are not on the above listing of pre-approved agencies or hotels, you may download a copy of our credit application by going to our forms page. All information requested is required and incomplete applications will not be processed. Credit checks can take between 7-10 business days.
Poolweb.com Credit Terms and Credit Card Policy
The terms on all open credit lines are due in 30 days. Unpaid balances are charged an interest charge of 1 1/2% per month (18% annum) or greater when allowed by law. Any unpaid balances could be also subject to delinquency and collection charges plus reasonable attorney’s fees and court costs when allowed by law.
From time to time, orders paid with credit cards will result in the order not being paid due to lapsing expiration dates, canceled cards, insufficient funds, fraud, etc. When we do not receive payment for your order, we will contact you for payment of your balance due.
Failure to provide payment for items received using a bad credit card or an unwarranted chargeback will result in your account being turned over to collections within 7 days of written notification of a balance due. Unpaid balances will be subject to interest charges of 1 1/2% per month (18% annum) or greater when allowed by law. Any unpaid balances could be also subject to delinquency and collection charges plus reasonable attorney’s fees and court costs when allowed by law.
Why is poolweb.com so safe?
We utilize industry leading data encryption to protect against the loss, misuse, or alteration of your sensitive information. In addition, all orders are examined for potential fraud to further protect the identity and financial security of our customers.
Aquatic Technology, Inc.’s ® guarantee protects you while you shop at poolweb.com so that you never have to worry about credit card safety. Period! We guarantee that every transaction you make at poolweb.com will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping with us.
Check out our website security policy for additional details. If you feel more comfortable, you can always use our 800 or fax number to phone in the order.